Identify your subscribed plan
Early Adopter has no Success Fees. Keep its price while your subscription remains active. Optimize uses the $9.99 monthly base price plus eligible Success Fees. Check the plan actually approved in Shopify rather than assuming the plans have the same billing terms.
Match an experiment fee to its result
Added Profit is the eligible experiment's profit above its control baseline. A Success Fee applies once to an eligible completed experiment with positive Added Profit. There is no per-experiment cap. No Success Fee applies when Added Profit is zero or negative, or when the experiment is ineligible.
10% of the first $1,000, 5% of the next $4,000, and 2% above $5,000.
Illustration: $800 of eligible Added Profit produces an $80 Success Fee, leaving $720 after that fee. The monthly subscription is separate. These are example amounts, not expected results.
Check what the trial covers
For Optimize: 7-day trial of the base price. Success Fees are separate. A trial does not guarantee a conclusive test. Early Adopter has a 14-day free trial and no Success Fees. Billing approval in Shopify identifies your subscription terms.
Check development-store billing
Development-store test billing depends on eligibility and configuration. Confirm test-billing status before approving a subscription; do not assume every sandbox store is free.
Ask about an unexpected charge
Email support@lioriq.com with the store domain, bill date, charge amount, plan, and experiment reference where relevant. We can investigate a charge without your password or payment-card details.
Your next decision
You can distinguish the recurring subscription from any experiment fee and identify the plan and result behind the charge.