Lioriq

Get help with Lioriq - Free Shipping A/B

Create a clear support request when you need help with setup, banners, saved offers, threshold tests, billing questions, or storefront behavior.

Create support request Read FAQ

Support expectations

Support hours

Monday-Friday

Send a clear support request and we will review it during business days.

Typical response

Within 1 business day

Live storefront display issues are prioritized because they can affect shoppers.

Live storefront issue?

Include the details we need to reproduce it

Include your store URL, active theme name, offer name, and a screenshot of what shoppers see. If the issue happens only in one Shopify Market, language, or currency, include that too.

What to include

Store context

Tell us where to look

  • Your Shopify store URL.
  • The offer name, if you know it.
  • The market, language, or currency where you see the issue.
  • Your theme name if the banner placement looks wrong.
Problem details

Show what happened

  • A screenshot or short screen recording.
  • What you expected shoppers to see.
  • What shoppers actually see.
  • Steps we can follow to reproduce it.

Common support topics

Setup

Banner not showing

Check that the offer is published, a placement is enabled, and the app embed is active in your theme.

Review setup
Testing

Results look slow

Tests need shopper visits and completed orders before the results become useful.

Read analytics guide
Plans

Pricing and plans

Free is for one simple offer. Early Adopter and Optimize add Shopify Markets, localization, campaigns, and testing.

Compare plans
Before contacting support

Check the FAQ, then create a support request and send it to support@lioriq.com.